Question 1

What is my baggage allowance?

Answer

Baggage allowance depends on the airline and the route.

Question 2

Which articles are not allowed in carry on?

Answer

Travellers are not allowed to carry any items which are deemed to be security hazards by the local law of the departure airport, destination airport and the airline.

Question 3

Can I carry liquids on-board?

Answer

Passengers can carry liquids, creams, gels or aerosols in their hand baggage in a transparent, re-sealable bag, provided that each liquid item is not more than 100ml.

Question 4

How can I travel with heavy baggage?

Answer

If your luggage weighs more than your baggage allowance, you will be charged extra as per the airline's policy. However, if a single item weighs more than 32kg, you’ll need to contact the airline.

Question 5

Can I fly with my sports equipment, musical instrument or wheelchair?

Answer

You can carry your sports equipment, musical instrument or wheelchair, but you’ll need to contact the airline to know their charges and criteria.

Question 6

What to do if my luggage is lost, delayed or damaged?

Answer

If your checked-in luggage is lost, delayed or damaged, report it to the airline or contact the baggage help desk in the baggage reclaim area. If you have already left the airport, report it to the airline as soon as possible.